Entering Your Password Repeatedly

The WD SmartWare™ software Unlock application lets you enter an incorrect password five (5) times. After five attempts, your drive is temporarily locked. After that, a message appears to indicate that too many attempts have been made, and you must safely unplug your drive, turn it off and then on, plug your drive back into the computer, and then try again.

For this reason, it is helpful to have your password written and stored somewhere away from your computer, especially if you use many password-protected devices and have multiple passwords. If you forget or lose your password, WD cannot retrieve it for you, and you must erase your drive before you can use it again.

To re-enter your password after restarting your drive:

1. After four attempts, a message appears to indicate that too many password attempts have been made.
2. Do one of the following, based on the type of drive you are unlocking:

• For My Passport, either disconnect the USB cable or remove the drive from the optional dock.

• For My Book, disconnect the USB cable, either disconnect the AC adapter cable or press the power button to off.

3. Wait 30 seconds, and then reconnect your drive to your computer.
4. Navigate to and open the WD SmartWare Virtual CD (VCD) associated with the drive you want to unlock, then open and run the Unlock application.
5. Enter your password, and then click Unlock.