My Book Live Troubleshooting

WD is committed to ensuring your satisfaction with our products. Our goal is to create products that are easy to use and require minimal setup time so you can begin using them immediately. If you are unable to set up your My Book Live network device for the first time, please review the troubleshooting tips and techniques that follow to help you successfully connect and detect your My Book Live network drive on your home network. If you are still unable to connect your My Book Live after reviewing these steps, please go to Additional Support Resources at the bottom of this page to expedite your support request.

Is Your My Book Live Receiving Power?

If your My Book Live is receiving power, a small light appears on the front of the device. As the network device goes through the setup process, the light becomes amber, and when ready for use, displays a solid green light.

• If a solid green light appears after the startup process, please continue to "Is Your My Book Live Connected to the Network?"

• If the light does not appear, or if it does not complete the setup process and display a solid green light, please confirm that all power cables are snugly inserted into their respective locations (network drive, router, and working power outlet, as identified by your location). The input/output voltage and amperage is printed on the power converter. If all connections are verified and your device is still not receiving power, please go to Additional Support Resources.

Is Your My Book Live Connected to the Network?

On the back of the My Book Live, two LED lights are located at the top and bottom of the Ethernet port. The light above the Ethernet port represents activity, and the light below the port represents a link to the network.

• If the unit is connected to the network, the lower light color is amber. If the lower light color is amber, please continue to "Is Your Computer Using a Wireless Connection?"

• If the amber light is not illuminated, try one or both of the following to determine the source of the problem:

1. Using the Ethernet cable included with your My Book Live, plug the cable into a different port on the router or switch. If the amber light appears, it indicates a problem with the port on the router or switch.
2. If you have a spare working Ethernet cable available, swap the spare cable for the cable included with your My Book Live. If the amber light appears, it indicates that the Ethernet cable included with your My Book Live is defective.
• If neither solution illuminates the amber light, please go to Additional Support Resources.

Is Your Computer Using a Wireless Connection?

If the computer you are using to set up your My Book Live is running on a wireless connection, the My Book Live installation software uses specific network protocols that are commonly blocked by wireless routers and access points. Connecting to the network using a cable bypasses these restrictions.

• If you are unable to detect the My Book Live using a computer with a wireless connection, please continue to "Creating a Direct Connection."
• If you are using a direct connection, and your My Book Live is still undetected on your network, please go to Additional Support Resources.

Creating a Direct Connection

You can create a direct connect to your My Book Live web-based user interface, referred to as the Dashboard. If after performing this step your network device connection is not successful, please go to Additional Support Resources or see the Troubleshooting chapter in the My Book Live User Manual.

To create a direct connection to your My Book Live:

1. Open a web browser, and type http://mybooklive. Do not append an extension to this address. The My Book Live Welcome screen is displayed.
2. Select the desired language, accept the License Agreement, and then click Start.

From the My Book Live dashboard (main screen), you can set a device name and other options for your My Book Live network device.

Windows XP and UPnP

Additional Support Resources

Before selecting a support option, please have your My Book Live serial and model number on hand, as well as your computer's operating system and version information to expedite your support request.

General Online Service and Support

http://support.wdc.com/

E-mail and Telephone Support

Please go to Knowledge Base article 1048 for worldwide e-mail and telephone contact information.

Frequently Asked Questions

Please go to the My Book Live Support FAQ page for answers to frequently asked questions about the My Book Live network drive product.

Product Documentation

The My Book Live User Manual is available on the My Book Live installation CD and from the Western Digital web site. Please see the Troubleshooting chapter for a comprehensive list of troubleshooting tips. The User Manual is provided on the web site in 22 languages.