My Book Live Help and Support Options
WD is committed to ensuring your success and satisfaction using our products. Our goal is to create products that are easy to use and require minimal setup time, so you can begin using them immediately. If you are experiencing a problem with your My Book Live, please select one of the following support options to assist you in resolving your issue. Before selecting a support option, please have your My Book Live serial and model number on hand, as well as your computer's operating system and version information to expedite your support request.
General Online Service and Support
Email and Telephone Support
Please go to Knowledge Base article 1048 for worldwide e-mail and telephone contact information.
Frequently Asked Questions
Please go to the My Book Live Support FAQ page for answers to frequently asked questions about the My Book Live network drive product.
Product Documentation
The My Book Live User Manual is available on the My Book Live installation CD and from the Western Digital web site. Please see the Troubleshooting chapter for a comprehensive list of troubleshooting tips. The User Manual is provided on the web site in 22 languages.
WD SmartWare Help
For help using WD SmartWare™, the backup application available on your network drive, please click the 'i' at the top right of any screen. WD SmartWare help is context-based, so clicking the 'i' on a specific page provides help for the functions on that page.